Need support for your existing account? Here are some resources that can help you get the most from your account...
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STEP-BY-STEP GUIDES AND ONLINE DOCUMENTATION
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Step-by-step Shared Customer guide
Guide to HSphere for Shared Customers
Paying Hosting Fee
Register/Transfer your Domain
Support Ticket System:
This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes.Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.
Please see the following, to choose to appropriate helpdesk link for support:
Windows or Linux Hosting
Support Forums:
Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://forums.waynehosts.com. Please use our ticket system to directly contact us or to seek help on more specific issues
E-mail Support:
Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:
Windows or Linux Hosting & Windows VPS Customers
with a Control Panel like: cp.waynehosts.com
please email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
for support
(Please always mention your user name when contacting us by e-mail)
Live Chat Support ** COMING SOON **:
To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.
Phone Support ** COMING SOON **:
You can contact us on following numbers on 24 hrs basis:
(727) 999-9999
Shared Support Documentation:
- Steps to setup your website
- User guide to HSphere
Download: ZIP | PDF
- Login to your Hosting Control Panel (CP).
- Select Billing and then Billing Profile.
- Create Billing Profile and select purchase option i.e. 1 paypal or 2checkout.com (for credit cards). This link will take you to payment site. Upon receipt of your payment, our billing dept. will credit it to your account.
Paying Hosting Fee: At the start of each billing cycle, our systems emails customers an invoice with a link to make pay their balance. However you have an option to make a payment of any amount at any time. You can do this by thefollowing steps:
- Login to your Hosting Control Panel.
- Select Billing from menu.
- Select Billing Profile and go down on this page.
- Enter the amount you want to pay in the format 00.00
- Press select query button. This will take you to payment site.
- After your payment is received, our billing department will credit it to your account
Register/Transfer your Domain: It is not necessary to register or transfer your domain to us in order to host it. Our main focus is providing you the best hosted and hosting solutions. We provide domain registration services as a convenience to our customers. To register your domain you can use any domain name register however WayneHosts suggests http://www.godaddy.com/.
